The Mavin — Autonomous AI Receptionist & Omnichannel SaaS
The Mavin AI Receptionist is an enterprise-grade, multi-tenant SaaS platform that autonomously answers inbound voice calls and WhatsApp messages, qualifies leads into an interactive pipeline, synchronizes calendar bookings, and manages multi-tier subscriptions with custom BYOK LLM integration.
The Problem & Challenge
Businesses lose over 40% of inbound customer calls and leads outside standard working hours. Traditional front-desk staffing is expensive, prone to hold times, and fragmented across phone lines, WhatsApp inquiries, and calendar booking links.
The Engineered Solution
We engineered an end-to-end autonomous reception architecture combining real-time conversational voice agents, WhatsApp business messaging, an automated Kanban CRM leads pipeline, live calendar synchronization, and tiered SaaS subscription billing with BYOK AI provider keys.
Operational Outcome
Production-ready enterprise SaaS platform with 100% AI auto-resolution rate, live call dispatching, Stripe subscription quotas, and zero-latency calendar booking.
Key System Capabilities & Features
System Interface & Feature Walkthrough
Explore live modules, real-time telemetry dashboards, and engineered customer workflows across the platform.
Executive Telemetry & Live AI Receptionist Overview
Real-time operational visibility into customer call volumes, resolution rates, pending human handoffs, and instant action launchpads.
Automated Kanban Leads Pipeline & Deal Tracking
Inbound inquiries across voice and chat are automatically converted into qualified sales opportunities with deal values.
Autonomous Calendar Booking & Synchronization
AI receptionist schedules customer consultations and service appointments directly to synced Google and Outlook calendars.
Multi-Tier SaaS Subscriptions & Quota Management
Automated monthly plans (Starter, Professional, Business), hard cap usage limits, and BYOK AI provider API keys.
Enterprise Multi-Tenancy & Knowledge Base Configuration
Organization profile, timezone handling, business hours, and enterprise RAG grounding details.
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